Refund policy

Returns & Exchanges
We want you to be completely impressed with your Buki pieces. If you don’t love your purchase, send it back within 30 days for a refund.

Buki accepts returns on all eligible products. To be accepted as Eligible, you returned item must be:
• In the same condition that you received it
• In the original packaging with all tags attached.
• Include a receipt or proof of purchase.
• Odor-Free. No perfumes or odors of any kind.
• Purchased at regular price.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bukibrand.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bukibrand.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:
Buki
22515 54th Ave SW
Kent, WA 98032

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.